Privacy Policy for Expert Data Voice Solution

At Edavos, accessible from https://www.edavos.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Edavos and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Edavos. This policy is not applicable to any information collected offline or via channels other than this website.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

A. Collection of Your Data

We collect your data to manage and facilitate the use of website services, as well as other purposes to the extent permitted by applicable laws and regulations. Your data collected is as follows:

Name
Mobile phone number
Email address (e-mail)
Position
Company name
Taxpayer Identification Number (NPWP)
Data that is provided independently and voluntarily in the chat feature when you use our chat service on WhatsApp.

B. How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website
Improve, personalize, and expand our website
Understand and analyze how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Processing all forms of requests and activities carried out by you on the website.
Send you emails
Find and prevent fraud

C. Disclosure of your personal data

You have full control over what data you want to share. For this reason, Edavos guarantees that there will be no sale, transfer, distribution, or loan of your personal data to other third parties, without your permission, except in the following cases:

It is necessary to disclose your data to partners or other third parties who assist or support Edavos in providing services on the website and processing all forms of your activities on the website, including purchasing services.
We may provide relevant information to business partners in accordance with your agreement to use the services of business partners, including other applications or sites that have integrated APIs or their services, or business partners with whom Edavos has collaborated on specialized services.
There is a need for communication between the Edavos team (such as payment service providers, etc.) and you in terms of resolving problems or other matters.
We may provide relevant information to vendors, consultants, marketing partners, firms, research or similar service providers.
We disclose your data in an effort to comply with legal obligations and/or legitimate requests from law enforcement officials.

D. Storage and deletion of information

We will retain information for as long as your account remains active and can perform deletion in accordance with the provisions of applicable laws.

E. Update

We may make changes or updates to this Privacy Policy from time to time. We recommend that you read carefully and check this Privacy Policy page from time to time for any changes.

By continuing to visit and use the services on our website, you are deemed to have agreed to changes in the Privacy Policy without exception.

Log Files

Edavos follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Edavos uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Google
https://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Edavos.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Edavos, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Edavos has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

Edavos’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Edavos does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.